How to Cancel IdentityIQ: The Number to Call and the No-Refund Rule

To cancel IdentityIQ, call 877-875-4347 during business hours (Monday to Friday 7:00 am to 6:00 pm Central, Saturday 8:30 am to 5:00 pm Central), or use the cancel button under Manage Your Plan in the member dashboard if your account shows one. That's the whole answer from the company's own FAQ and its terms of service. The rest of this page on how to cancel IdentityIQ covers what the service costs and how the $1 seven-day trial turns into a monthly charge. It then walks through the call itself, what the terms say about refunds (there are none for cancelling), and how to make sure the cancellation actually took.

Every price and term below was re-read on IdentityIQ's own pages on October 5, 2026. Prices on this kind of subscription move without notice, and the terms reserve the right to change fees "with or without notice to you," so check the live plans page if you're reading this much later.

What IdentityIQ is

IdentityIQ is an identity theft protection and credit monitoring subscription. The contracting company, per the terms of service, is "Identity Intelligence Group, LLC® dba IDIQ." The About page says the business began in 2009 in a house in Canyon Lake, California, before moving into offices in Temecula. It now has about 300 employees and has served "more than 4 million members." MyScoreIQ and CreditBuilderIQ are among its other brands. The BBB profile lists the address as 43454 Business Park Dr in Temecula, with Scott Hermann as CEO.

It's a monitoring product. It watches your credit files and some other data sources and alerts you when something changes, and it bundles identity theft insurance and a restoration team for when something goes wrong. It doesn't remove your information from data brokers, and it isn't a substitute for a credit freeze, which is free at each bureau.

IdentityIQ plans and prices as of October 2026

The plans section of the IdentityIQ homepage shows four tiers with a Monthly/Yearly toggle. We read the figures from the page code and then rendered with each toggle selected, and they agreed. They are unchanged from what we recorded in September 2026.

Each yearly card carries a "Save 15%" badge, and the billed amount is exactly 85 percent of twelve monthly payments. One oddity: the per-month figure in large type on the yearly cards is a little higher than the billed amount divided by twelve ($321.21 works out to $26.77 a month, not $27.00). The "Billed as" line is the one that hits your card.

What changes between tiers is mostly the credit side:

• Secure Basic has daily monitoring of one credit bureau, with no three-bureau reports.
• Secure Plus adds three-bureau credit reports and scores once a year, still with one-bureau monitoring.
• Secure Pro moves to three-bureau monitoring with reports and scores twice a year, plus score-change alerts and alerts on crimes committed in your name.
• Secure Max refreshes the three-bureau reports monthly and is the only tier with "$25K ID Theft Insurance – Family Protection."

Every tier lists dark web monitoring and SSN alerts. Every tier also lists "$1 Million Stolen Funds Reimbursement," which the footnotes say is underwritten by AIG. The VPN and anti-virus tools are a paid add-on on every plan, not part of any tier by default. That matters for cancelling, because the add-on is a second line item. If you want everything gone, confirm the add-on went with the plan.

The company's own cancellation article (dated April 30, 2026) still quotes the entry plan, under its old name "Secure," at "$6.99 per month." That figure is out of date against the plans page. If an agent quotes you a downgrade price on the call, ask for it in the confirmation email.

The IdentityIQ free trial: $1 for seven days

On free trials, the FAQ says: "We do not typically offer a free trial, but we do periodically have special offers or promotions." What people call the IdentityIQ free trial is a $1, seven-day introductory offer described in a February 2026 press release. It doesn't appear on the homepage today, and the release reads like affiliate copy: it lists search phrases such as "identityiq $1 trial" as bullet points, and says IdentityIQ has no mobile app while identityiq.com links to an iPhone app and an Android app. Treat any IdentityIQ trial offer as tied to the link you signed up through.

The release says only that afterwards "subscribers may choose to continue under a paid plan." In practice, continuing is the default. Section 5.8 of the terms of service (effective July 2025) spells it out: "At the end of your free or reduced-price trial period, we will charge the applicable subscription fee for the next billing cycle to your nominated payment method, unless you cancel prior to the end of the trial period." The same section says trial terms "will be provided at enrollment and/or in the promotional materials," and that upgrading during a trial ends the trial and starts full-price billing at once.

So the IdentityIQ trial is a seven-day window, and the day to act is day six. If you're inside it now, call before it lapses.

Every way to cancel IdentityIQ, and which ones work

If you had more than one IDIQ subscription, section 5.4 says to repeat the cancellation for each one. The terms list separate numbers for the sister brands (MyScoreIQ is (800) 637-5590, for example), so a MyScoreIQ plan you were moved to on a retention call isn't cancelled by calling the IdentityIQ line.

Step 1: Find your billing date and check for an online cancel button

Log in at the member site and look at your plan details. The FAQ describes two cancellation methods: "calling our Customer Care Team at 877-875-IDIQ(4347) during business hours or, where available, clicking the cancel button from the member dashboard." The phrase "where available" is doing real work. Section 5.6 locates the button "in the Manage Your Plan Section of your User Account," but members writing on Trustpilot and the App Store say they couldn't find one when they went looking. If you see a cancel button, use it, take a screenshot of the confirmation, then go to Step 5. If you don't, the phone is the route.

Note the date your trial or billing period ends. Section 5.3 says renewal dates are "based on the date of the original purchase and cannot be changed," and that a yearly plan renews for another full year. Both facts argue for cancelling well before the date, not on it.

If you can't log in at all, call and say you're locked out.

Step 2: How to cancel IdentityIQ by phone: call 877-875-4347 during business hours

The IdentityIQ phone number is printed in the site footer and on every support article. The company's own customer service article gives the hours as:

• Monday to Friday, 7:00 am to 6:00 pm Central
• Saturday, 8:30 am to 5:00 pm Central
• Sunday, closed

Section 13.11 of the terms adds that hours exclude "certain common U.S. holidays." The times are Central, so a West Coast caller has until 4:00 pm Pacific on weekdays and 3:00 pm Pacific on Saturdays. Several one-star reviews complain about hold times, so don't leave the call for the last afternoon before a renewal.

Email doesn't work as a standalone route. The terms give customerservice@identityiq.com, with replies in "up to 36 business hours" (the customer service article says "24 to 48 hours"), and ask you to include your member number. But they also say "we cannot make changes to your member account, including cancelling your account, based on email requests unless we are able to reach you via phone to verify your identity." An email is still worth sending if you can't get through, because it dates your request in writing.

Step 3: Verify your identity and say plainly that you want to cancel

The terms say "Cancellation via phone will require us to verify your identity" without listing what the agent asks. Have the name and email on the account ready, plus your member number and the last four digits of the card being charged. One Trustpilot reviewer from June 2026 says the agent asked for a Social Security number to cancel. In its reply the company said it won't process cancellations from anyone but the member, because an identity thief who could cancel your monitoring could then open credit without you being alerted. That's a reasonable rule. If you're uneasy giving a full SSN on an inbound call, ask whether the last four digits will do.

Then say "I want to cancel my membership," not "I'm thinking about cancelling."

Step 4: Decline the retention offers

Expect at least one offer. The company's own cancellation article suggests "downgrading instead of canceling altogether" and switching to annual billing to cut costs by 15 percent. A second article, Planning to Cancel IdentityIQ?, promotes its sister product MyScoreIQ as the thing to move to.

Trustpilot has the clearest account of what the call is like. A July 2026 reviewer says the agent kept opening with "One more thing before we cancel your plan, we have an offer for you right now..." and kept them on the line for 14 minutes. You don't have to accept any of it. A plain "no, please cancel," repeated as often as needed, is enough. If you genuinely want a cheaper plan, ask for Secure Basic at $8.49 a month and get the new price confirmed in writing.

Step 5: Get written confirmation and watch the next statement

Before you hang up, ask for a cancellation confirmation number and an email confirming it. Write down the date and the agent's name. Then:

• Log in a day later. Section 5.6 says that once a plan is cancelled, features "such as identity protection monitoring, credit monitoring and credit reports, will immediately be discontinued," while the login may keep working for "certain no cost Features." A dashboard that shows no active monitoring is how you know the cancellation registered.
• Watch your card for one full billing cycle. The FAQ says IdentityIQ charges appear as "iiq*IdentityIQ.com" on bank and card statements, which is what people searching "iiq identityiq com" are usually trying to identify.
• If a charge posts after your confirmation date, call back with the confirmation number. If that fails, dispute it with your card issuer and attach the confirmation email.

Under section 5.6, cancelling ends monitoring straight away, and section 5.7 rules out refunds, so unused paid days are lost. On a monthly plan with weeks left, cancelling a few days before the renewal date keeps the monitoring running until then.

The IdentityIQ refund policy

Section 5.7 of the terms is titled "No Refunds" and reads in full: "You may cancel your IDIQ account at any time; however, there are no refunds for cancellation. If IDIQ suspends or terminates your account or our Agreement, you understand and agree that you shall receive no refund or exchange for any credits, any unused time on a Subscription, any Subscription fees or one-time fees paid for any portion of the Offerings, any content or data associated with your account, or for anything else."

There is no carve-out in the current text for a billing error or an enrollment problem. A trial that converted yesterday is covered by the same sentence. Ask anyway, especially if you can show the charge came after a cancellation you can document, because what the terms promise and what a supervisor will agree to aren't always the same thing. If they refuse and you believe the charge was unauthorized, your card issuer's dispute process is the next step. Card disputes are decided by the issuer under its own rules, not by IdentityIQ's terms.

If you were signed up without knowing it

A noticeable share of IdentityIQ complaints come from people who say they never meant to subscribe. They signed up for something else, often a rental application or another company's credit-report offer. An IdentityIQ enrollment came bundled in. The App Store review we read, and several on Trustpilot and the BBB, tell this story.

The BBB profile carries a "Pattern of Complaints" alert that describes it directly. It says complaints allege the business "enrolls consumers into paid subscriptions without notification or consent, continues to charge consumers after they have requested cancellation, and utilizes a cancellation process that is asymmetrical with its streamlined signup process." BBB wrote to the company on July 2, 2026. On September 4 the company replied with a plan built around a "Partner Compliance Attestation Program" for "third-party B2B enrollment partners," plus a formal complaint review process.

That reply tells you that many of these sign-ups happen through partners rather than on identityiq.com. It also explains why some people see charges that match no price on the plans page (one Trustpilot reviewer reports $24.95 a month). If that's you, cancel by phone as above. Tell the agent you didn't knowingly enroll. Ask which partner the enrollment came through, then dispute the charges with your card issuer and file a complaint with the BBB, which forwards it to the company.

If you live in California

California's automatic renewal law, Business and Professions Code section 17602, gives you more than the terms do. A business that let you sign up online must let you cancel "exclusively online, at will," either through a prominently located link or button, which may sit inside your account, or through a pre-formatted termination email. Retention offers on a phone call are allowed only if the business first tells you that you can finish cancelling at any time by saying "cancel," and once you say it, it must process the cancellation promptly. A cancellation voicemail must be processed, or returned, within one business day.

If you're a California resident who enrolled online and see no cancel button, cite section 17602 on the call. Other states have their own auto-renewal rules.

What happens to your data after you cancel IdentityIQ

One clause in section 5.6 is worth reading twice. In capitals: "CANCELLATION OF A SERVICE PLAN DOES NOT CANCEL YOUR WRITTEN FCRA AUTHORIZATION FOR IDIQ TO CONTINUE TO ACCESS YOUR CREDIT INFORMATION IN ACCORDANCE WITH THESE SERVICE TERMS." The terms go on to say the company "may, at our sole discretion, continue to monitor your credit (at no additional fee to you)" and use that monitoring to "notify you of special offers." Cancelling stops the billing but not necessarily the company's access to your credit file. If you want that access ended, say so on the call and follow up in writing.

The privacy policy (also effective July 2025) gives you two further levers:

1. Deletion. You can ask IdentityIQ to "delete personal data we process about you and close your account" by emailing privacy@idiq.com or calling. The company says it may keep some data "for legal and internal business purposes, such as fraud prevention." It also says it can't delete anything that came from a credit report or a credit bureau. It promises a response within 45 days, extendable by another 45.
2. Opting out of sale. The California section says that in the past 12 months the company has "sold" or "shared" several categories of personal data as the CCPA defines those terms, including identifiers, commercial information and geolocation, and offers an opt-out form.

Two details are useful here. The state-rights section accepts requests from an authorized agent with a signed letter or power of attorney. It also says, again, that it can't cancel a membership by email. Treat the deletion request as a separate step that comes after the phone cancellation, not a substitute for it. If you're a California resident, the CCPA's right to delete is the legal basis for the request. The policy says residents of some other states have similar rights.

What IdentityIQ's reviews say

The spread is the story. People using the product rate it well, and the complaints cluster around billing and cancellation. On Trustpilot, 49 of the one-star reviews mention cancelling. The company replies to every negative review there, usually by asking the reviewer to call 877-875-4347 or send their member ID so an agent can reach out.

In September 2026 the BBB profile showed as under review and Trustpilot showed 3.7 from about 460 reviews. Both have moved since.

Cancelling IdentityIQ won't touch data brokers

Cancelling the subscription also doesn't do anything about the information data brokers already hold, because the service never removed it. That's a different job, done one opt-out per site, with quirks at each. BeenVerified's online opt-out removes one listing, so someone with three listings under name variants files one online and emails BeenVerified's privacy address about the other two. The PeopleConnect sites (TruthFinder, Intelius and Instant Checkmate among them) won't suppress a record until you enter a code sent to a phone number or email address already on that record. Our guide to removing your personal information from the internet walks through the manual route site by site, and our opt-out guides cover each broker's form.

How to cancel IdentityIQ: common questions

What is the IdentityIQ phone number?

877-875-4347, which the company also writes as 877-875-IDIQ. It's the IdentityIQ customer service number for billing and cancellation as well as fraud help. The BBB profile lists a different number, (888) 467-7102, for the parent company, but the terms of service name 877-875-4347 for IdentityIQ members.

Can I cancel IdentityIQ online?

Sometimes. The FAQ says a cancel button appears in the dashboard "where available." If yours doesn't have one, call. California residents who signed up online have a legal right to an online route under section 17602.

Will I get an IdentityIQ refund?

The terms say no. Section 5.7 rules out refunds for cancellation, including for unused time. Ask on the call, and dispute with your card issuer if a charge posts after you've cancelled or if you never knowingly enrolled.

How long is the IdentityIQ trial?

Seven days for $1, per the 2026 promotional release, after which the plan you picked bills at its monthly price unless you cancel first. The FAQ says the company doesn't "typically" offer a free trial, so the terms of your offer depend on the link you used.

What is iiq*IdentityIQ.com on my statement?

It's how IdentityIQ charges appear on bank and card statements, per the company's FAQ. If you don't recognize it, call 877-875-4347 and ask how the account was opened.

Does IdentityIQ keep my data after I cancel?

It can. The terms say your written FCRA authorization survives cancellation, so the company may keep monitoring your credit at no charge. Ask on the call for that authorization to be withdrawn, and send a deletion request to privacy@idiq.com.

Does cancelling IdentityIQ hurt my credit?

No. Monitoring reads your credit file, and stopping it changes nothing the bureaus hold.

Delist My Data does the other half of the job. It removes you from people-search and background-check sites and rechecks them afterwards. It doesn't monitor credit or sell insurance, and it's in pre-launch with a waitlist.